Financial Hardship

We work closely with our Customers to ensure we provide the support needed in times of financial hardship.

Below are some of the options available:

• Option to fast track your claim, where reasonably practical
• Waiving of cancellation fees, where applicable
• Deducting the excess from the claim amount we pay you

If you’d like to enquire about our financial hardship support, please contact us on 1800 776 473.

There are also free and confidential resources that can provide you with assistance:

1. National Debt Helpline: 1800 007 007 or visit their website.
2. Lifeline: 13 11 14 or their website.
3. Beyond Blue: 1300 22 4636 or their website.